Privacy Policy

Last updated: 19 May 2026

1. Introduction

This Privacy Policy explains how Anante Holdings (Pty) Ltd ("we", "us", "our") collects, uses, stores, shares, and protects personal information through this website and related operational systems, in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

2. Responsible party

The responsible party for purposes of this website is:

Company name: Anante Holdings (Pty) Ltd
Registration number: [Registration Number]
Physical address: [Physical Address]
Email address: info@ananteholdings.co.za
Telephone number: +27 82 123 4567

3. Information Officer

For questions about this policy or requests relating to personal information, contact:

Information Officer: [Information Officer Name]
Email: privacy@ananteholdings.co.za
Phone: +27 82 123 4567

4. Personal information we collect

We may collect and process the following personal information:

Public website

Name and contact details submitted through the Contact Us form (name, email, message)
Information submitted through the Request a Quote form (contact name, company name, email, pickup and delivery locations, load description, estimated weight, preferred delivery date, additional notes, and optional route estimates)
Technical information such as IP address, browser type, device information, and cookie-related information

Authenticated internal users (staff)

Email address, account credentials, and profile information (e.g. phone number)
Role and access approval status
Operational data entered in the system (e.g. drivers, loads, fleet, invoices, routes) which may include names, contact numbers, email addresses, and business correspondence

System logs

Application error logs may include screen name, error message, optional user identifier and email, and request path for troubleshooting (retained for approximately 90 days)

5. How we collect information

Directly from you when you complete a form on our website
When you register or sign in to restricted areas of the website
When authorised staff enter operational records
Automatically through cookies and similar technologies required for security and sessions
Through route planning services when addresses are used for distance estimates

6. Purpose of processing

To respond to Contact Us enquiries
To prepare, issue, and follow up on Request a Quote submissions
To manage user authentication, approved registration, and internal access control
To operate trucking, fleet, scheduling, invoicing, and related business functions
To maintain website security and diagnose technical issues
To comply with legal and regulatory obligations

7. Lawful basis for processing

We process personal information where:

you have consented (where consent is required);
processing is necessary to take steps at your request before entering into an agreement;
processing is necessary for the performance of a contract or legitimate business operations;
processing is required by law; or
processing is necessary for our legitimate interests, provided your rights are not unfairly prejudiced.

8. Cookies

Our website uses cookies and similar technologies for essential functions such as secure login, antiforgery protection, and session management. See our Cookie Policy for details. We do not use non-essential marketing or analytics cookies unless we update this policy and provide appropriate notice.

9. Operators and third parties

We use trusted service providers that may process personal information on our instructions, including:

Website and database hosting: Coded Roots Software
Email delivery: mail.codedrootssoftware.co.za (SMTP)
IT development and support (operator): Coded Roots Software
Mapping / route estimates: Mapbox (United States) — route distance estimates

We require operators and service providers to apply appropriate confidentiality and security safeguards and to process information only for authorised purposes.

10. Cross-border transfers

Some service providers (including mapping services) may store or process information outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards consistent with POPIA.

11. Retention

We retain personal information only as long as reasonably necessary for the purposes collected, including:

Contact Us submissions: approximately 3 years
Quote requests: approximately 5 years
Application error logs: approximately 90 days
Other records in line with legal, tax, and operational requirements

Thereafter, information is deleted, destroyed, or de-identified where appropriate.

12. Security measures

We apply reasonable technical and organisational measures including access controls, authentication, approved registration, secure connections (HTTPS), password protection, and restricted internal access.

13. Data subject rights

Subject to POPIA, you may request access, correction, deletion, objection, or withdrawal of consent where applicable, and may lodge a complaint with the Information Regulator. Contact the Information Officer using the details above.

14. Children

This website is not intended to collect personal information from children unless authorised by law.

15. Security compromise

If we believe personal information has been accessed or acquired by an unauthorised person, we will take steps required by applicable law, including notification where legally required.

16. External links

This website may contain links to third-party websites. We are not responsible for their privacy practices.

17. Changes

We may update this policy from time to time. The current version will be published at /legal/privacy with a revised date.

18. Complaints

19. Contact

Anante Holdings (Pty) Ltd
[Physical Address]
info@ananteholdings.co.za | +27 82 123 4567
Information Officer: privacy@ananteholdings.co.za